Responsible Gaming
at pjko — Play Within Your Limits
pjko is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. We believe that gambling should be entertaining — never a source of financial stress or emotional harm. Our responsible gaming programme gives you the tools, knowledge, and support you need to stay in control at every step.
Why Responsible Gaming Matters
At pjko, we understand that for the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, online gambling is a form of entertainment enjoyed alongside daily life — a way to add excitement to a BPL match or explore a new slot title. We want to keep it that way.
However, we also recognise that for a small number of people, gambling can shift from a pastime into a compulsive behaviour that causes real harm. Problem gambling does not discriminate — it can affect anyone, regardless of age, income, or background. That is why pjko has embedded responsible gaming principles into the core of how our platform operates, rather than treating it as an afterthought.
This page explains every tool and resource available to you on the pjko platform. Whether you simply want to set a monthly spending cap or you are concerned that gambling is beginning to affect your wellbeing, the right support is always within reach. All responsible gaming features on pjko are available free of charge, and activating them will never result in a penalty to your account.
The pjko platform is strictly for adults aged 21 years and above. We operate a robust age verification process during account registration, and we will never knowingly allow a person under 21 to hold or use a pjko account. Protecting young people is a non-negotiable commitment.
You are always in control of your spending and play time.
Clear game rules, fair odds, and honest bonus terms — always.
Our team provides help without judgment, whenever you need it.
Strict 21+ enforcement on every account, every day.
Tools Available on pjko
Every registered player has immediate access to these responsible gaming features directly from their account settings — no waiting period, no fee.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will prevent further deposits until the period resets. You can lower your limit at any time with immediate effect. Increasing a limit requires a 7-day cooling period before the new higher limit takes effect — this protects you from making impulsive decisions under pressure.
Immediate ActivationDefine the maximum number of hours you spend on the pjko platform in a single session. When your session time limit is reached, you will receive a clear notification and be automatically logged out. This feature is especially valuable for players who lose track of time during extended game sessions, helping you maintain a healthy balance between gaming and daily life.
Immediate ActivationSet a cap on the total amount you are willing to lose over a given period — daily, weekly, or monthly. When your loss limit is reached, you will not be able to place further bets until the period resets. Like deposit limits, reductions take effect immediately, while increases require a 7-day review period to prevent reactive decisions following a losing streak.
Immediate ActivationIf you feel you need a short break from gambling, the time-out feature allows you to temporarily close your account for a period of 24 hours, 7 days, 30 days, or a custom duration of your choosing. During a time-out, you will not be able to log in, deposit, or place bets. You will still be able to withdraw any existing balance. Time-outs activate immediately and cannot be reversed before the period ends.
Immediate — IrreversibleSelf-exclusion is a more serious and longer-term measure for players who feel their gambling has become problematic. You can self-exclude from pjko for a minimum period of 6 months, up to a permanent lifetime exclusion. Once self-exclusion is activated, your account is immediately closed, all marketing communications are stopped, and re-registration is blocked. Your existing balance will be returned to your payment method. Self-exclusion cannot be reversed during the chosen exclusion period.
Minimum 6 Monthspjko will never send promotional communications to a player who has opted out of marketing. If you are concerned that promotional emails about bonuses, seasonal offers (such as BPL or Eid specials), or new game launches may tempt you to gamble beyond your means, you can opt out at any time from within your account settings or by contacting our support team. Your access to the platform and your account balance are unaffected by this choice.
Immediate ActivationHow to Activate Responsible Gaming Tools
Access the platform via your desktop browser or mobile web browser and sign in using your registered username and password.
Navigate to your account profile menu and select "Responsible Gaming" or "Player Safety" from the settings panel. All responsible gaming tools are grouped together in one place for easy access.
Select the specific tool you wish to activate — deposit limit, loss limit, session time limit, time-out, or self-exclusion. Each option has a clear description of what it does and how it works before you confirm.
Enter the limit amount or duration you wish to apply, review the confirmation screen, and submit your choice. Protective measures take effect immediately. A confirmation message will be sent to your registered email address.
If you are unable to access your account settings, or if you would prefer our support team to activate a tool on your behalf, contact us directly at [email protected] with the subject line "Responsible Gaming Request". We will action your request within 24 hours — and for self-exclusion requests, within 4 hours.
Recognising Problem Gambling
Warning Signs to Watch For
Gambling becomes a problem when it stops being fun and starts causing harm. Recognising the early signs is the first step toward getting help.
- Spending more money than you can afford to lose
- Borrowing money or selling belongings to fund gambling
- Chasing losses — betting more to try to win back what you lost
- Neglecting work, study, or family responsibilities due to gambling
- Feeling anxious, irritable, or low when not gambling
- Hiding your gambling activity from family or friends
- Gambling to escape problems or relieve stress
- Failed repeated attempts to cut down or stop gambling
- Lying about how much time or money you spend gambling
- Neglecting personal health or nutrition to continue gambling
Ask Yourself These Questions
This brief self-assessment is not a clinical diagnostic tool — it is a personal checklist designed to help you reflect honestly on your gambling habits. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or activate a responsible gaming tool today.
Gambling Self-Assessment Checklist
Read each question carefully and answer honestly based on your experience over the past 30 days.
Support Is Always Available
Whether you need to activate a responsible gaming tool, speak to someone about your gambling habits, or request immediate account closure, pjko's support team is ready to help — no judgment, no delay.
Email Our Support Team
For responsible gaming requests, self-exclusion applications, account closures, or if you simply want to talk through your situation, email our dedicated support team. We treat all responsible gaming contacts with priority and full confidentiality.
Use Your Account Settings
The fastest way to activate deposit limits, session time limits, loss limits, or a time-out period is directly through your pjko account settings panel. Log in, navigate to "Responsible Gaming" in your profile, and choose your preferred tool. Changes to protective limits take effect immediately.
Seek External Help
pjko encourages players who are experiencing serious gambling-related difficulties to seek support from professional organisations. Speaking with a counsellor or support group can make a significant difference. While pjko does not endorse specific third-party services, we strongly encourage players in Bangladesh to reach out to mental health and community support services available in their area.
Protecting Young People — 21+ Policy
The pjko platform is strictly and exclusively available to adults aged 21 years and above. This is not simply a legal obligation — it is a core ethical commitment that we enforce at every stage of the player journey, from initial registration through to every deposit transaction.
During registration, all players must confirm their date of birth and submit identity verification documents (KYC) that confirm their age. Any account found to belong to a person under the age of 21 will be immediately closed, with the balance returned to the payment method used for deposits.
We also strongly encourage parents and guardians across Bangladesh to use internet parental control tools and filtering software to restrict access to online gambling platforms on shared or family devices. If you believe a minor has registered an account on pjko, please contact us immediately at [email protected].
All players must submit a government-issued ID confirming they are 21 or older before withdrawals are processed.
Any account identified as belonging to an underage person is closed without delay, with full balance refunded.
pjko never directs promotional content toward underage individuals or platforms frequented by young people.
We actively encourage parents and guardians to use device-level filtering tools to block access to gambling sites on shared devices.
Play Smart. Play Safe. Play with pjko.
Responsible gaming is at the heart of everything we do at pjko. When you are ready to enjoy our full range of cricket betting, slots, live casino, Pearls of Bingo, and Joker Poker — remember to set your limits, play within your means, and reach out if you ever need support. Bangladesh's most trusted platform is here for you.