Help Centre
pjko Frequently Asked Questions
Everything you need to know about playing on pjko — from creating your account and depositing via bKash or Nagad, to understanding bonus terms, game fairness, withdrawal timelines, and responsible gaming tools available to Bangladeshi players.
Account & Registration
Deposits & Withdrawals
Games & Gameplay
Bonuses & Promos
Safety & Responsible Gaming
Welcome to the pjko FAQ page. This comprehensive resource covers the most common questions asked by our players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond. Whether you are a first-time player trying to set up your account or a regular user with a specific question about a bKash withdrawal or a BPL betting rule, you will find clear, straightforward answers below. If your question is not covered here, our support team is available 7 days a week at [email protected] and will respond promptly.
Quick Reference
What This FAQ Covers
Six key areas — everything a pjko player in Bangladesh needs to know, answered clearly and in full.
Account & Registration
How to sign up, verify your identity (KYC), reset your password, manage multiple accounts, and close your account safely. Everything you need to get started on pjko.
Deposits & Withdrawals
Deposit and withdrawal processing times, minimum and maximum limits, supported methods (bKash, Nagad, Rocket, Upay, bank transfer), and fee structures — all clearly explained.
Games & Gameplay
How cricket betting works on pjko, slot RTPs, live casino options, mobile compatibility, game fairness, and the certified providers behind every title in our library.
Bonuses & Promotions
Welcome bonus details, wagering requirements explained, free spins, seasonal promotions for BPL and Eid, reload bonuses, and how to forfeit a bonus you no longer want.
Safety & Data Security
SSL encryption, data protection practices, two-factor authentication, KYC security, and how pjko keeps your personal and financial information safe at all times.
Responsible Gaming
The 21+ age policy, self-exclusion, deposit and loss limits, session time controls, and how to get support if gambling is ever affecting your wellbeing or daily life.
Account & Registration
Getting started on pjko — signup, KYC verification, login, and account management
Creating a pjko account takes less than three minutes. Visit pjko.lat, click the registration link, and fill in your name, date of birth, email address, mobile number, and a secure password. You must be 21 years or older to register. Once your details are submitted, a verification code is sent to your mobile number — enter it to activate your account and you are ready to deposit and play.
pjko requires a government-issued photo ID to complete KYC (Know Your Customer) verification. Accepted documents include a National ID Card (NID), passport, or driving licence. You will also need to provide proof of your registered mobile number. KYC is required before your first withdrawal can be processed. Submitting clear, readable scans or photos speeds up approval, which typically takes 24–48 hours.
You can reset your pjko password instantly using the "Forgot Password" link on the login page. Enter the mobile number or email address linked to your account, and a one-time reset code will be sent to you. Enter the code, set a new strong password, and log in as usual. If you no longer have access to your registered contact details, email [email protected] for manual account recovery assistance.
No — each player is permitted to hold only one pjko account. Operating multiple accounts is a violation of our Terms and Conditions and may result in all accounts being permanently closed and any balances forfeited. If you believe a duplicate account has been created using your details without your knowledge, contact our support team at [email protected] immediately so we can investigate and secure your account.
To permanently close your pjko account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will process the closure within 48 hours. Any remaining balance will be returned to your last verified payment method. If you are closing your account because of gambling-related concerns, we strongly encourage you to consider self-exclusion — which can also be arranged via the same email.
Deposits & Withdrawals
bKash, Nagad, Rocket, Upay, bank transfers — limits, fees, and processing times explained
bKash deposits on pjko are credited instantly in nearly all cases. Once you complete the payment through your bKash app or USSD menu and confirm the transaction, your pjko account balance is updated in real time. On rare occasions during peak hours, a deposit may take up to 5 minutes to reflect. If your balance has not updated after 10 minutes, contact our support team with your bKash transaction ID.
The minimum deposit on pjko is ৳200 BDT for all supported payment methods, including bKash, Nagad, Rocket, and Upay. There is no upper limit on deposits, though your payment provider (for example, bKash or Nagad) may impose their own daily transaction caps. We recommend checking your mobile wallet's daily limit if you plan to deposit a larger amount in a single transaction.
To withdraw to Nagad, log in to your pjko account, go to the Cashier section, select "Withdraw", and choose Nagad as your method. Enter your Nagad mobile number and the amount you wish to withdraw, then confirm. Withdrawals to Nagad are typically processed within 1–4 hours during business hours. Your KYC verification must be complete, and the Nagad number must match the one registered on your pjko account.
The minimum withdrawal amount on pjko is ৳500 BDT. This applies to all withdrawal methods including bKash, Nagad, Rocket, Upay, and bank transfer. There are no withdrawal fees charged by pjko — the full amount you request is what arrives in your wallet or bank account. Your payment provider may apply their own transfer fees in some cases, so check their terms if you are withdrawing via bank transfer.
pjko processes withdrawal requests within 1–4 hours for mobile wallet methods (bKash, Nagad, Rocket, Upay) during normal operating hours (Bangladesh Standard Time, UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank (IBBL), Sonali Bank, or City Bank may take 1–3 business days depending on the receiving bank's processing schedule. First-time withdrawals may take slightly longer as our team completes final KYC checks.
pjko does not charge any fees on deposits or withdrawals. The amount you deposit is fully credited to your account, and the amount you request to withdraw is fully sent to your wallet or bank. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply standard cash-out charges on their side when you receive funds. These are charged by the wallet provider, not by pjko, and are outside our control.
Games & Gameplay
Cricket betting, slots, live casino, mobile play, fair play certification, and game providers
Cricket betting on pjko lets you place wagers on match outcomes, player performances, and in-play events across BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures. Select an upcoming or live match, browse the available markets (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet. Winnings are calculated based on the odds displayed at the time your bet is placed and are credited to your account immediately after the result is confirmed.
The RTP on pjko slot games varies by title and game provider. Most slots from leading providers like Pragmatic Play, NetEnt, and Microgaming carry an RTP of 94%–97%, which is displayed in the individual game's information panel before you play. RTP is a statistical long-term average — it does not guarantee results in any single session. pjko only lists certified slots from audited providers to ensure all stated RTPs are accurate and fair.
Yes — pjko is fully optimised for mobile play directly in your smartphone browser with no app download required. The platform works on Android and iOS devices using Chrome, Firefox, or Safari. All games, account management features, deposits, and withdrawals are available on mobile. Simply visit pjko.lat in your browser, log in, and enjoy the full platform experience with a layout designed specifically for smaller screens.
Yes — all games on pjko are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers submit their Random Number Generators (RNGs) to independent testing agencies for regular auditing. pjko does not develop or manipulate game outcomes in any way. Game results are determined entirely by the provider's certified RNG, ensuring every spin and hand is fair and random.
pjko's live casino section features real-time games streamed from professional studios with human dealers. Available titles include Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, Live Andar Bahar, and game show formats such as Crazy Time and Mega Ball. Games are provided primarily by Evolution Gaming and Ezugi. Live casino tables are available 24 hours a day and accept bets in BDT, making them fully accessible for Bangladeshi players.
Bonuses & Promotions
Welcome offers, wagering requirements, free spins, seasonal deals, and how to manage your bonuses
pjko offers a welcome bonus to newly registered players on their first deposit. Bonus amounts and percentages are displayed on the current promotions page and may vary based on active campaigns. Welcome bonuses are subject to wagering requirements before winnings can be withdrawn. Always read the full bonus terms before claiming — including the minimum deposit required, eligible games, wagering multiplier, and expiry period — to make sure the offer suits your playing style.
Wagering requirements specify how many times you must bet your bonus amount before you can withdraw any bonus-derived winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to real withdrawable cash. Bets on different game types (slots, live casino, sports) may contribute different percentages toward the wagering total — these contribution rates are listed in the specific bonus terms on pjko.
Yes — pjko regularly runs ongoing promotions beyond the welcome bonus, including free spin offers on featured slot titles, reload bonuses on subsequent deposits, cashback deals, and seasonal promotions tied to events such as BPL, IPL, Eid, and Pohela Boishakh. Check the Promotions section of the pjko platform after logging in to see all currently active offers available to your account. Promotional terms differ by offer, so review each one individually.
Yes — if you have claimed a bonus but do not wish to complete the wagering requirements, you can ask the pjko support team to remove the bonus from your account. Contact [email protected] with your username and a request to cancel the active bonus. Note that when a bonus is forfeited, any bonus-derived winnings accumulated up to that point are also removed. Your real-money balance remains unaffected by bonus cancellation.
Safety & Responsible Gaming
Platform security, data protection, age policy, self-exclusion, and player wellbeing resources
pjko is a safe and reliable platform protected by SSL (Secure Socket Layer) encryption on all data transmissions, meaning your personal details and financial transactions are secured against interception. Account information is stored securely, and pjko never shares your data with third parties outside of essential payment processing. Two-factor authentication is available on accounts for an extra layer of login security. pjko is designed specifically with the Bangladeshi player in mind.
pjko uses industry-standard 256-bit SSL encryption across the entire platform to protect all personal and financial data. Payment transactions via bKash, Nagad, Rocket, and Upay are processed through secure API integrations with those providers — pjko never stores your mobile banking PIN or wallet credentials. Account passwords are hashed and never stored in plain text. For full details on how your data is collected, used, and protected, refer to the Privacy Policy page at pjko.lat/privacy-policy.
The minimum age to register and play on pjko is 21 years old. This is a strict, non-negotiable policy. All players must confirm their date of birth during registration, and identity verification (KYC) is required before withdrawals, which further confirms age eligibility. Any account found to belong to a person under 21 is immediately closed and the balance returned. pjko takes the protection of minors extremely seriously.
To self-exclude from pjko, log in to your account, go to the Responsible Gaming section in your account settings, and select "Self-Exclusion". Choose your exclusion period — a minimum of 6 months up to a permanent lifetime exclusion — and confirm. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and our team will action it within 4 hours. Self-exclusion is irreversible for its full duration and blocks all access, deposits, and marketing.
You can set daily, weekly, or monthly deposit limits directly in your pjko account under Settings > Responsible Gaming. Reductions to your limit take effect immediately. Increases require a mandatory 7-day cooling-off period before they apply — this is intentional and designed to protect you from impulsive decisions. Loss limits and session time limits are also available in the same section. All these tools are free to use and always available.
Still Need Help?
Contact Our Support Team
Our team is available 7 days a week to assist with any question not covered in this FAQ. Reach out and we will get back to you promptly.
Email Support
Send your question directly to our support team and receive a detailed response within a few hours, any day of the week including weekends and public holidays in Bangladesh.
Responsible Gaming Guide
If gambling is ever affecting your daily life, finances, or relationships, our dedicated Responsible Gaming page provides tools, self-assessment resources, and clear guidance on getting help.
Ready to Play on pjko?
Now that your questions are answered, explore everything pjko has to offer — from BPL cricket betting and certified slot games to live casino tables and exclusive promotions for Bangladeshi players.